Consumer Law

In cases of misleading representation or an offer to customers of free goods or economic benefits that are considered excessive, such allegations can lead to a governmental investigation, an order to make corrective actions, an administrative fine known as a "surcharge", and consumers' civil claims for damages. The amount of the "surcharge" fine can often be reduced by making a voluntary declaration or making refunds to consumers, but whatever path is chosen, handling these matters requires liaison with regulators and specialized legal support.

At Iwata Godo we advise our clients on marketing and advertising materials, taking into account developments in consumer regulatory practices and reputation risk. We have vast experience in reporting to government agencies, and consultations with them, on consumer-related issues.